The Town’s Property Standards By-law and Clean Yards By-law set minimum standards for building and property maintenance within the Town.
- Property owners must cut and maintain the grass on their lawns. Grass and weeds cannot exceed 8 inches or 20 centimeters.
- Properties are to be kept clear of waste and debris such as deserted or inoperable motor vehicles, construction or demolition materials, furniture or appliances.
- Swimming pools, hot tubs, wading pools and artificial ponds must be maintained and in good working condition.
- Yards are to be kept clean and free from insect infestation, vermin and other pests, and free from any condition which may harbour such pests.
- Exterior surfaces that have been painted, stained or varnished are to be maintained in a state of good repair.
- Roofs, doors, windows, eavestroughs, gutters, downspouts, chimneys, stacks and vents are to be maintained in a state of good repair.
Property Owners Responsibility
All property owners are required to maintain properties to comply with Town By-laws and ensure all buildings, structures and yards are kept clean, tidy and free of any garbage or waste.
The By-law provides the Town with the ability to issue Orders promptly to property owners and tenants upon receiving a complaint, to maintain compliance with the standards in accordance with the provisions of the By-laws.
How can I report an infraction?
For more information, or to file a complaint, contact us during the following hours:
Monday through Friday (excluding holidays)
8:30 a.m. to 4:30 p.m.
905.584.2272 x. 3462
Please note that that Town does not investigate anonymous complaints.
Please be prepared to provide the following information if you would like to file a complaint:
- Full Name
- Your Address
- Your telephone number
- Address of the property you wish to lodge a complaint against
It is important to provide as much detail as possible regarding the violation (i.e. description of vehicle, animal or person involved in the incident, approximate window of time/date when the violation occurred, nature of the complaint, description of the event, etc.). Lack of information may result in delays in response time and resolution.
Protection of Personal Information
Complainant information is protected under the provisions of the Municipal Freedom of Information and Protection of Privacy Act on all active by-law related complaints.